AHCRA

Terms & Conditions

Last updated: 20 March 2026

Acceptance of Terms

By accessing or using the AHCRA platform (including the website at www.ahcra.com.au and the application at app.ahcra.com.au), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use the platform.

You must be at least 18 years of age to use the platform. If you are signing up on behalf of a clinic or organisation, you represent that you have the authority to bind that organisation to these terms.

The Service

AHCRA provides compliance management and training tools for Australian healthcare clinics through the Clinic Compliance platform. The platform includes:

  • Website compliance auditing
  • Automated policy document generation
  • Staff certification and credential tracking
  • CPD (Continuing Professional Development) courses
  • Compliance dashboards and reporting

The service is available at app.ahcra.com.au.

AI-Generated Content — Important Disclaimers

Please read this section carefully. It contains critical information about the limitations of AI-generated content provided through the platform.

  • All AI-generated content — including policies, audit findings, documents, and course content — is provided "as is" and for informational purposes only.
  • AI-generated content does NOT constitute legal, medical, regulatory, or professional advice.
  • Users are solely responsible for reviewing, verifying, and customising all AI-generated content before implementation.
  • AHCRA does not warrant that AI-generated content is accurate, complete, current, or legally compliant.
  • AI-generated compliance audits identify potential issues but may miss violations or flag false positives.
  • Implementing AI-generated policies without proper review does not guarantee regulatory compliance.
  • Users should seek independent legal and professional advice for compliance matters.
  • AHCRA is not a law firm, regulatory body, or medical advisory service.

User Responsibilities

As a user of the platform, you agree to:

  • Maintain accurate and up-to-date account information
  • Keep your login credentials secure and not share them with unauthorised persons
  • Ensure that staff information entered into the platform is accurate and current
  • Review and verify all AI-generated content before use or implementation
  • Maintain independent compliance practices — AHCRA is a tool to assist with compliance, not a replacement for professional compliance management
  • Comply with all applicable Australian laws and regulations
  • Not use the platform for any unlawful, fraudulent, or harmful purpose

Clinic Compliance — Your Responsibility

AHCRA assists with compliance management but does not guarantee compliance with any law, regulation, or standard.

  • Regulatory compliance is the responsibility of the clinic, its owners, and its practitioners.
  • Certification tracking is based on information you provide. AHCRA does not independently verify certifications or credentials.
  • Policy documents generated by AI require your review and approval before implementation in your clinic.
  • Website audit findings are AI-assisted assessments and may not capture all compliance issues.
  • You should maintain independent compliance review processes alongside your use of the platform.

Intellectual Property

AHCRA owns all rights in the platform, its design, branding, and proprietary content, including course materials. AI-generated documents created for your clinic may be used by you for your business purposes. Course content, platform code, and AHCRA branding remain the intellectual property of AHCRA and may not be reproduced, distributed, or used outside the platform without written permission.

By using the platform, you grant AHCRA a licence to process your data as necessary to provide the service, including generating content and delivering platform features.

Payment and Billing

  • Subscription fees are charged as per your selected plan
  • Billing occurs monthly or annually, depending on your plan selection
  • Additional staff members on the Clinic plan are charged at $49 per month each
  • Add-on features are billed separately at the rates specified at the time of purchase
  • Prices may change with 30 days written notice
  • Non-payment may result in suspension or termination of your access to the platform

Cancellation and Refunds

  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
  • New subscriptions are eligible for a 30-day money-back guarantee. If you are not satisfied within the first 30 days, contact us for a full refund.
  • After the 30-day guarantee period, no refunds are provided for partial billing periods.
  • Upon cancellation, you may export your data for up to 30 days. After this period, your data will be deleted in accordance with our Privacy Policy.

Limitation of Liability

To the maximum extent permitted by Australian law:

  • AHCRA's total liability for any claim arising from or related to the platform is limited to the total fees you paid to AHCRA in the 12 months preceding the claim.
  • AHCRA is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
  • AHCRA is not liable for any loss or damage arising from reliance on AI-generated content.
  • AHCRA is not liable for any regulatory penalties, fines, or sanctions resulting from non-compliance.
  • AHCRA is not liable for any loss arising from incorrect data entered by users.
  • AHCRA is not liable for outages or disruptions caused by third-party services, including Supabase, AI providers, or hosting infrastructure.

Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by contract.

Indemnification

You agree to indemnify, defend, and hold harmless AHCRA, Luna Systems Pty Ltd, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

  • Your use of AI-generated content
  • Your failure to maintain regulatory compliance
  • Your breach of these Terms and Conditions
  • Any third-party claims related to your use of the platform

Service Availability

We aim for 99.9% platform uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated with reasonable notice where practicable. AHCRA is not liable for any downtime, whether scheduled or unscheduled.

Modifications to Terms

AHCRA may modify these Terms and Conditions at any time. We will provide at least 30 days notice of material changes via email or in-app notification. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under or in connection with these terms.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and AHCRA regarding your use of the platform. They supersede all prior agreements, representations, and understandings.

Contact Us

If you have questions about these Terms and Conditions, contact us at info@ahcra.com.au.