AHCRA

Terms & Conditions

Last updated: 31 March 2026

1. About AHCRA

AHCRA is a tool. It is not a regulatory body, law firm, medical advisory service, or compliance guarantor.

AHCRA (Australian Healthcare Compliance Regulatory Agency) provides compliance management and training tools for Australian healthcare clinics and practitioners through the platform available at app.ahcra.com.au. The platform includes website compliance auditing, policy and procedure document generation, staff credential tracking, CPD courses, and compliance dashboards.

By accessing or using the AHCRA platform or website (www.ahcra.com.au), you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the platform. You must be at least 18 years of age. If you are registering on behalf of a clinic or organisation, you represent that you have authority to bind that organisation to these terms.

2. Your Responsibilities

By using the platform, you agree to:

  • Maintain accurate and current account and clinic information
  • Keep your login credentials secure and not share them with unauthorised persons
  • Enter accurate staff information — platform outputs depend entirely on the accuracy of data you provide
  • Comply with all applicable Australian laws, regulations, and professional standards
  • Not use the platform for any unlawful, fraudulent, or harmful purpose

3. Platform Outputs — Critical Disclaimers

Please read this section carefully.It defines the scope of AHCRA's responsibility for content generated or provided through the platform.

3.1 Policy and procedure documents

Policy documents, procedures, checklists, registers, consent forms, and all other documentation generated by the platform are provided as a starting point only. It is the responsibility of the practitioner and/or clinic to read, review, and verify every document before implementing it in their practice. If any content is incorrect, incomplete, or unsuitable for your specific circumstances, it is your responsibility to identify and correct it. AHCRA is not liable for any harm, loss, or regulatory action arising from the use of unverified platform-generated documents.

3.2 Website compliance audit

The website compliance audit identifies potential issues against AHPRA advertising guidelines, TGA therapeutic claims requirements, ACCC consumer law, and Privacy Act obligations. Audit findings are informational only. They do not constitute a legal determination of compliance or non-compliance, and a clean audit result does not protect you from regulatory action.

As AHPRA states in its advertising guidelines: "Advertisers are responsible for their advertising, so they need to check any content produced by others on their behalf." Similarly, the TGA makes clear that the person or organisation responsible for advertising is liable for its content "even in circumstances where the advertising material has been provided by another party."

It is the responsibility of the website owner, clinic, and practitioner to ensure all advertising and marketing content complies with applicable law. AHCRA audit findings do not transfer this responsibility.

3.3 CPD courses and training content

AHCRA takes care to ensure course content is accurate and aligned with current regulatory guidance. However, regulations, clinical standards, and professional requirements change. It is the responsibility of the practitioner to verify that course content is current and applicable to their registration type, specialty, and jurisdiction. Completion of an AHCRA course does not guarantee that CPD requirements for any particular registration board or professional association have been met. Certificates issued confirm completion within the AHCRA platform only — acceptance by a registration board must be verified independently.

3.4 Staff credential tracking

The staff credential tracking feature operates entirely on information entered by clinic administrators. AHCRA does not independently verify the accuracy of any credential, registration, or certification entered into the platform. It is the responsibility of the clinic to maintain accurate records and to independently verify all staff credentials.A "compliant" status in the dashboard reflects only the data entered — it is not a guarantee of actual compliance.

3.5 Compliance dashboard

The compliance dashboard provides an overview based on data you have entered and actions you have taken in the platform. A "compliant" or "up to date" status means your records within AHCRA meet the platform's criteria — it does not mean your clinic is actually compliant with all applicable laws and standards. Users should maintain independent compliance review processes alongside their use of this platform.

3.6 Data accuracy is your responsibility

Platform outputs — including generated documents, audit findings, dashboards, and reports — are only as accurate as the information you provide. Entering incorrect clinic type, wrong jurisdiction, incorrect staff roles, or outdated information will produce outputs that are incorrect for your circumstances. AHCRA is not liable for any loss arising from inaccurate data entry.

3.7 Jurisdiction

The platform covers all 8 Australian states and territories. Regulatory requirements differ between jurisdictions. Users must verify that platform outputs are applicable and current for their specific state or territory.

4. Regulatory Compliance Is Your Responsibility

Use of the AHCRA platform does not ensure, guarantee, or demonstrate compliance with any law, regulation, or professional standard, including:

  • The Health Practitioner Regulation National Law (National Law) and any state/territory equivalent
  • AHPRA advertising guidelines and codes of conduct for each registered profession
  • Therapeutic Goods Act 1989 (Cth) and associated TGA advertising rules
  • Competition and Consumer Act 2010 (Cth) and Australian Consumer Law
  • Privacy Act 1988 (Cth) and the Australian Privacy Principles
  • National Safety and Quality Health Service (NSQHS) Standards
  • Work Health and Safety laws applicable in your jurisdiction

Regulatory compliance is the responsibility of the clinic, its owners, and its practitioners regardless of whether or how they use this platform. AHCRA recommends seeking independent legal and professional advice for compliance matters.

5. Currency of Information

AHCRA makes reasonable efforts to keep platform content, templates, and audit rules current with applicable law and regulatory guidance. However, regulations, professional standards, and guidelines change. There may be a lag between a regulatory change and platform updates reflecting that change. AHCRA does not warrant that any content is current at the time you use it. Users are responsible for monitoring relevant regulatory changes for their profession and jurisdiction.

6. Intellectual Property

AHCRA owns all rights in the platform, its design, branding, course materials, and proprietary content. Documents generated for your clinic through the platform may be used by you for your business purposes. Course content, platform code, and AHCRA branding remain AHCRA's intellectual property and may not be reproduced, distributed, or used outside the platform without written permission.

By using the platform, you grant AHCRA a licence to process your data as necessary to provide the service.

7. Payment and Billing

  • Subscription fees are charged as per your selected plan
  • Billing occurs monthly or annually, depending on your plan selection
  • Prices may change with 30 days written notice
  • Non-payment may result in suspension or termination of your access to the platform

8. Cancellation and Refunds

  • You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.
  • New subscriptions are eligible for a 30-day money-back guarantee. Contact us within the first 30 days for a full refund.
  • After the 30-day guarantee period, no refunds are provided for partial billing periods.
  • Upon cancellation, you may export your data for up to 30 days. After this period, data will be deleted in accordance with our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by Australian law:

  • AHCRA's total liability for any claim is limited to the total fees paid to AHCRA in the 12 months preceding the claim.
  • AHCRA is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity.
  • AHCRA is not liable for any loss or damage arising from reliance on platform-generated content.
  • AHCRA is not liable for any regulatory penalties, fines, enforcement action, or sanctions by AHPRA, TGA, ACCC, or any other regulatory body.
  • AHCRA is not liable for any loss arising from incorrect data entered by users.
  • AHCRA is not liable for outages or disruptions caused by third-party services or infrastructure.

Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by contract.

10. Indemnification

You agree to indemnify, defend, and hold harmless AHCRA and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your use or implementation of platform-generated content
  • Your failure to maintain regulatory compliance
  • Your breach of these Terms and Conditions
  • Any third-party claims related to your use of the platform

11. Service Availability

We aim for high platform uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be communicated with reasonable notice where practicable. AHCRA is not liable for any downtime, whether scheduled or unscheduled.

12. Suspension and Termination

AHCRA may suspend or terminate your account at any time for breach of these Terms and Conditions, misuse of the platform, non-payment, or any conduct we reasonably consider harmful to other users or the integrity of the platform. Termination for breach does not entitle you to a refund. Sections 3, 4, 9, and 10 survive termination.

13. Force Majeure

AHCRA is not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet disruptions, third-party service failures, government action, or changes to legislation or regulation.

14. Dispute Resolution

If a dispute arises in connection with these Terms and Conditions, either party must give written notice of the dispute. The parties will attempt to resolve the dispute by negotiation within 14 days. If unresolved, the parties agree to attempt mediation through the Australian Disputes Centre before commencing legal proceedings.

15. Modifications to Terms

AHCRA may modify these Terms and Conditions at any time. We will provide at least 30 days notice of material changes via email or in-platform notification. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

16. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of New South Wales for any disputes arising under these terms.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and AHCRA regarding your use of the platform.

19. Contact Us

For questions about these Terms and Conditions, contact us at info@ahcra.com.au.